We used Charles Stephens for my Mums funeral and they were excellent. Everyone we dealt with was so understanding and helpful and they really made the whole experience easier to deal with. They were sensitive to the requirements we had to comply with for the Hindu traditions & funeral rites. The casket flowers and the order of service we arranged through them were beautiful. A very big thank you to Tom and all the team.
Jean Rawsthorne
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January 08, 2026
Thank you to all the staff at Charles Stephens for the professional and caring way you organised the funeral of my mother Sally Rawsthorne in October 2025.
Everything regarding it went smoothly and efficiently. Richard was always available to help or advise with the arrangement whilst remaining very supportive at this difficult time. All the staff we met were courteous, respectful and polite and gave us a very personal service.
Michael Ryan
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May 13, 2026
Charles Stephens Funeral Directors is a long established firm, founded with a history stretching back 125 years and has several branches on the Wirral. A family run firm with excellent proven experience of a caring nature catering with families who have lost a loved one, so they exactly what type of arrangements need to be completed and do so in a compassionate way supporting families of the bereaved as best they can. I know this to be true. The firm is very dependable and can be counted on 100% at a time when you sady lose someone. The grieving process can be very stressful, arrangements can be difficult but Charles Stephens know their business and on the Wirral are well respected and deserve an awful lot of credit.
Recommended.
[Review Updated: May 2026.]
kimberley nye
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January 22, 2026
Sadly we lost my father in law in December, so we contacted Charles Stephen’s rock ferry as my father in law chose them in his funeral pre paid plan. Nothing was too much as they took over everything, we had 1st class service from all at Charles Stephen’s, they were there at the end of the phone or an email at all times.Richard B. was our funeral director he explained everything, he was there for all our questions and advice needed. The day of the funeral it all run smoothly , the cars are beautiful, the service was outstanding, as I said before 1st class service. I would Definitley recommend to use Charles Stephen’s as there funeral directors as they gave us peace of mind at this very sad time, knowing it was all taken care of, we put our complete trust in them, I can’t thank everyone enough at C.S. for going out there way and providing a brilliant service. thank you .
Amanda Bradbury
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December 03, 2025
After my Dad had passed away early hours on a Saturday morning, I was in a complete daze and heartbroken. One call to Charles Stephen’s ( even at the weekend ) was all it took to get my Dad looked after . I am so grateful it was Phil who answered the call and led me through the process. Phil was amazing and made me feel comfortable and supportive in a terrible time . The whole outstanding service that my Dad received was flawless they treated him with dignity and respect honouring the tradition values held by my Dad .
The additional touches that were available gave me great comfort. I felt that during this time I had a someone that offered guidance. It really was as simple as one call and Phil navigated the whole process. I will always be Thankful for the way my Dear Dad was looked after .
Our Address
Clifton House, 215 Bebington Rd, Rock Ferry, Birkenhead CH42 4QA, UK
We used Charles Stephens for my Mums funeral and they were excellent. Everyone we dealt with was so understanding and helpful and they really made the whole experience easier to deal with. They were sensitive to the requirements we had to comply with for the Hindu traditions & funeral rites. The casket flowers and the order of service we arranged through them were beautiful. A very big thank you to Tom and all the team.
Thank you to all the staff at Charles Stephens for the professional and caring way you organised the funeral of my mother Sally Rawsthorne in October 2025. Everything regarding it went smoothly and efficiently. Richard was always available to help or advise with the arrangement whilst remaining very supportive at this difficult time. All the staff we met were courteous, respectful and polite and gave us a very personal service.
Charles Stephens Funeral Directors is a long established firm, founded with a history stretching back 125 years and has several branches on the Wirral. A family run firm with excellent proven experience of a caring nature catering with families who have lost a loved one, so they exactly what type of arrangements need to be completed and do so in a compassionate way supporting families of the bereaved as best they can. I know this to be true. The firm is very dependable and can be counted on 100% at a time when you sady lose someone. The grieving process can be very stressful, arrangements can be difficult but Charles Stephens know their business and on the Wirral are well respected and deserve an awful lot of credit. Recommended. [Review Updated: May 2026.]
Sadly we lost my father in law in December, so we contacted Charles Stephen’s rock ferry as my father in law chose them in his funeral pre paid plan. Nothing was too much as they took over everything, we had 1st class service from all at Charles Stephen’s, they were there at the end of the phone or an email at all times.Richard B. was our funeral director he explained everything, he was there for all our questions and advice needed. The day of the funeral it all run smoothly , the cars are beautiful, the service was outstanding, as I said before 1st class service. I would Definitley recommend to use Charles Stephen’s as there funeral directors as they gave us peace of mind at this very sad time, knowing it was all taken care of, we put our complete trust in them, I can’t thank everyone enough at C.S. for going out there way and providing a brilliant service. thank you .
After my Dad had passed away early hours on a Saturday morning, I was in a complete daze and heartbroken. One call to Charles Stephen’s ( even at the weekend ) was all it took to get my Dad looked after . I am so grateful it was Phil who answered the call and led me through the process. Phil was amazing and made me feel comfortable and supportive in a terrible time . The whole outstanding service that my Dad received was flawless they treated him with dignity and respect honouring the tradition values held by my Dad . The additional touches that were available gave me great comfort. I felt that during this time I had a someone that offered guidance. It really was as simple as one call and Phil navigated the whole process. I will always be Thankful for the way my Dear Dad was looked after .